Cashier Receptionist

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee.

The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner.

This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures.

Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns.

Requires extensive use of the computer.

• Reception, Check-ln, Check-out (where applicable)
• Greet and assist patients that present
• Follow appropriate patient registration/check-in policies and procedures
• Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Determine patients membership/benefits according to the benefit display
• Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Manage electronic in-basket
• Use notes function where applicable to document prepayments
• Obtain a patient medical record number when necessary
• Order Health Plan cards as needed.
• Collect co-pays and fees. Inform patients of available payment options.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Direct patients to appropriate area after the check-in process is completed
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.