Case Manager

Serve as an active member of the multidisciplinary treatment team by contributing clinical observations, recommendations, and participant progress updates.

Collaborate effectively with correctional facilities, healthcare providers, community agencies, managed care organizations, probation officers, courts, and other stakeholders to support participant outcomes.

Maintain timely, accurate, and complete documentation of all services, contacts, assessments, and care coordination activities in accordance with: • WAC 246-341 • RCW 71.05 • Medicaid Re-Entry Demonstration requirements • HIPAA and 42 CFR Part 2 confidentiality requirements • Agency policies and procedures

Demonstrate accountability for compliance with federal, state, and agency regulations governing behavioral health service delivery.

Support agency quality improvement activities, accreditation standards, and performance outcomes through accurate documentation and adherence to best practices.

Community Engagement and Resource Development

Develop and maintain collaborative relationships with community agencies, service providers, and referral partners to improve participant access to resources and support services.

Identify community resources and advocate for participants to obtain services necessary to support recovery, stability, and successful re-entry.

Represent the agency professionally in community meetings, care coordination activities, case staffing, and other approved forums.

Professional Accountability

Demonstrate professionalism, ethical decision-making, cultural humility, and adherence to agency values and professional standards.

Participate in supervision, training, staff development, and continuous quality improvement activities.

Support and implement agency policies, procedures, and organizational initiatives.

This position serves participants with diverse backgrounds and complex behavioral health, substance use, medical, housing, legal, and social service needs. Success in this role requires strong interpersonal skills, sound judgment, adaptability, independent decision-making, and the ability to coordinate services across multiple systems while maintaining participant engagement and regulatory compliance.

IMMEDIATE SUPERVISOR: Program Director

Salary: $22.62 - 24.87/hr DOE

Application Process: To apply electronically for this position, please click "Apply Now" or visit our ADP career center . For more information on this and other positions, please visit our website at www.lifelineconnections.org

The Benefits:

Lifeline Connections strives to be an employer of choice by offering regular and full-time employees a robust and highly competitive benefits package designed to support both personal and family well-being. Our comprehensive benefits include multiple options for medical, dental, and vision coverage for employees and their eligible dependents.

In addition, Lifeline Connections provides employer-paid Short Term Disability, Long Term Disability, and Life Insurance , along with access to supplemental coverage options. Full-time employees and eligible part-time employees may also enroll in our 401(k) retirement plan , helping support long-term financial wellness.

Beyond benefits coverage, Lifeline Connections is proud to offer generous paid time off . Both full-time and part-time employees earn PTO at competitive accrual rates that increase with years of service , allowing for meaningful time away from work. Employees also receive paid holidays and personal holidays , reinforcing our commitment to work-life balance and employee well-being.

Send us your resume and let's talk about you joining our team!