Case Manager

• Health, mental health treatment, and substance abuse services
• Social and community integration
• Counseling and support to clients on an on-going basis including, but not limited to:
• Crisis intervention
• Training and support on client daily living skills, as required
• Assistance in problem solving, as required
• Conflict resolution
• Advocacy
• Assesses client needs, develops service plans and/or service referrals to achieve client self-sufficiency.
• Conducts field work including, but not limited to home visits, escorting clients to appointments, and outreach.
• Facilitates client groups.
• Monitors client medications, as required.
• Conducts client intake and updates information in client database system(s).
• Completes incident reports and distributes related notices within 24 hours.

• Maintains and submits all necessary documentation and reports accurately in a timely manner and as required by Urban Pathways, regulatory and funding agency policies, and procedures including but not limited to:
• Enter progress notes after each client meeting within 48 hours and/or as mandated by the Program.
• Completes Intake/Admission documentation within 24 hours of client admission, as mandated by the Program.
• Documents assessments in client records within required timeframe (not applicable for Outreach Program).
• Updates information in client records, as required.
• Documents incidents and distributes related notices within 24 hours when the Case Manager has witnessed the incident.
• Submit all required paperwork for supervisor approval within 48 hours.
• Files paperwork in client charts (once approved/signed by supervisor), as required by program (no more than 48 hours).

• Develops and maintains relationships with community services and resources with particular emphasis on substance/alcohol abuse programs, housing, health and mental health programs, employment, and benefits.
• Attends and participates in external meetings with funding agency and housing providers.

• Communicates verbally and in writing in a professional manner at all times.
• Attends staff meetings, trainings, and supervisory sessions, as required.
• Responds to all communications including telephone, email, and other oral and written inquiries in a timely manner.

Performs all other duties as assigned and as required.

• Bachelor’s degree required. Bachelor’s degree in social work or other related field preferred.
• Minimum one year of case management, individual or group counseling experience preferred.
• Knowledge of NYC housing subsidy programs.
• Experience with people experiencing homeless, mental illness and/or substance abuse population preferred.

• Proficiency in Microsoft Office (e.g. Word, Excel, Outlook, etc.) and electronic record-keeping systems (e.g. Awards, Cares, Caires, etc.).
• Ability to maintain accurate and up-to-date case notes, documentation, and records.
• Excellent organizational and time management skills.
• Excellent communication, interpersonal abilities, and follow-up skills.
• Work effectively with individuals from diverse backgrounds and cultures.
• Foreign languages a plus.

• Required to work a flexible schedule including weekends, holidays, and evenings.

• Desire to perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Comfortable with using public transportation to travel to and from various programs sites.

• Valid driver’s license with clean driving record a plus.

• All programs require fieldwork, home visits, client escorts, and use of public transportation.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.