Case Manager

Your Role as Case Manager – Youth & Health Education Service

• In this position you will provide case management and facilitation services to program clients accessing our service. Community outreach across the Gold Coast is also a component of this role.
• Key responsibilities of this position include:
• Provide client-centred case management, advocacy and support to help young people achieve their goals and address their individual needs.
• Develop, implement and review personalised support plans in collaboration with clients.
• Deliver youth-friendly support, including emotional wellbeing guidance, information and referrals to appropriate services.
• Facilitate educational programs, workshops and health promotion activities that meet the needs of the target group.
• Build and maintain strong relationships with community services, stakeholders and partner organisations to support positive client outcomes.
• Coordinate access to support services and community resources, ensuring clients receive timely and appropriate assistance.
• Maintain accurate case notes, client records, reports and program statistics in line with organisational requirements.
• Respond effectively to crisis situations, conduct client assessments and work collaboratively within a multidisciplinary team to achieve program goals.
• This is a part-time position consisting of 30 hours per week.

What We Offer

• Salary Packaging: As a not‑for‑profit employer, we offer generous salary packaging benefits that help maximise your take‑home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment.
• Career Advancement Opportunities : We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.
• Wellbeing Support: Access to discounts on private health insurance and gym memberships, and free, confidential counselling through our employee assistance program.

What We’re Looking For