Case Manager – SNAP Employment & Training Grant

Minimum Qualifications

• Education : High School Diploma or GED Experience : Case management experience in workforce development or human services

Education

Experience

Other Qualifications

• Associate’s degree Two (2) years of customer service and or case management experience. Knowledge, Skills, & Abilities Workforce development principles—understanding career pathways, industry certifications, credentialing standards, and training program structures. Supportive services policies—knowledge of barriers to employment (transportation, childcare, housing, financial hardship) and resources available to address them. Adult learning and student engagement strategies relevant to occupational training environments. Labor market information (LMI)—awareness of high demand occupations, employer expectations, and regional workforce trends. Documentation and compliance requirements for grants, funders, and institutional reporting (e.g., attendance tracking, outcomes documentation, case notes). FERPA and confidentiality regulations for handling student information. Basic understanding of occupational training fields (terminology, expectations, certification requirements), even if not a subject matter expert Case management and advising skills—intake, assessment, service planning, follow up, and progress monitoring. Strong written and verbal communication, including professional emails, documentation, and student interactions. Critical thinking and problem solving to help students address academic, personal, and logistical barriers. Time management and organizational skills to manage caseloads, deadlines, and documentation requirements. Conflict resolution and de escalation for addressing student concerns constructively. Technology proficiency, including: Student information systems (SIS) Learning management systems (LMS such as Canvas or Blackboard) Case management or CRM software i.e. WORK Program Microsoft Office Suite Data tracking and reporting, including maintaining accurate case notes and performance metrics, activities and attendance in Works Program. Build rapport and trust with a diverse student population, including adult learners, first generation students, and individuals facing multiple barriers. Assess student needs holistically, including academic readiness, socio emotional needs, and wraparound service requirements. Collaborate with training providers, instructors, and workforce partners to support student progress and resolve issues. Motivate and encourage students through challenges in long or intensive training programs. Adapt communication styles to meet students where they are—professionally, culturally, and educationally. Maintain composure and professionalism in stressful or fast paced environments. Work independently and within a team, balancing autonomy with institutional processes and collaboration. Exercise sound judgment when handling sensitive information or high stakes student situations.
• Associate’s degree
• Two (2) years of customer service and or case management experience.

Knowledge, Skills, & Abilities

• Workforce development principles—understanding career pathways, industry certifications, credentialing standards, and training program structures.
• Supportive services policies—knowledge of barriers to employment (transportation, childcare, housing, financial hardship) and resources available to address them.
• Adult learning and student engagement strategies relevant to occupational training environments.
• Labor market information (LMI)—awareness of high demand occupations, employer expectations, and regional workforce trends.
• Documentation and compliance requirements for grants, funders, and institutional reporting (e.g., attendance tracking, outcomes documentation, case notes).
• FERPA and confidentiality regulations for handling student information.
• Basic understanding of occupational training fields (terminology, expectations, certification requirements), even if not a subject matter expert
• Case management and advising skills—intake, assessment, service planning, follow up, and progress monitoring.
• Strong written and verbal communication, including professional emails, documentation, and student interactions.
• Critical thinking and problem solving to help students address academic, personal, and logistical barriers.
• Time management and organizational skills to manage caseloads, deadlines, and documentation requirements.
• Conflict resolution and de escalation for addressing student concerns constructively.
• Technology proficiency, including:
• Student information systems (SIS)
• Learning management systems (LMS such as Canvas or Blackboard)
• Case management or CRM software i.e. WORK Program
• Microsoft Office Suite
• Data tracking and reporting, including maintaining accurate case notes and performance metrics, activities and attendance in Works Program.
• Build rapport and trust with a diverse student population, including adult learners, first generation students, and individuals facing multiple barriers.
• Assess student needs holistically, including academic readiness, socio emotional needs, and wraparound service requirements.
• Collaborate with training providers, instructors, and workforce partners to support student progress and resolve issues.
• Motivate and encourage students through challenges in long or intensive training programs.
• Adapt communication styles to meet students where they are—professionally, culturally, and educationally.
• Maintain composure and professionalism in stressful or fast paced environments.
• Work independently and within a team, balancing autonomy with institutional processes and collaboration.
• Exercise sound judgment when handling sensitive information or high stakes student situations.