naukri
Case Manager
Gilead
Riyadh, KSA
Mid
Onsite
1 months ago
Case ManagementPatient CoordinationHealthcare Insurance ReimbursementData EntryCustomer ServiceCommunication
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Case ManagementPatient CoordinationHealthcare Insurance Reimbursement
About the Role
Gilead is seeking a Case Manager based in Riyadh, Saudi Arabia to manage patient cases from enrollment to completion. Responsibilities include coordinating with patients, providers, and insurance companies, handling documentation, and ensuring timely case resolution.
Key Skills for This Role
Case ManagementPatient CoordinationHealthcare Insurance ReimbursementData EntryCustomer ServiceCommunication
Responsibilities
- Manage patient cases from referral to final resolution including appeal approvals.
- Review case upon receipt of referral to determine appropriate next steps.
- Contact patients/caregivers to discuss copay assistance programs.
- Place follow up calls to retrieve program documentation.
- Assist customers to navigate healthcare insurance reimbursement issues.
- Manage communications with patient, providers and internal team members.
- Constantly update the tracking system.
- Answer incoming hotline calls.
- Field customer complaints and respond in a timely manner.
- Enter case data into the program system.
- Lead coordination efforts between multiple parties.
- Facilitate and manage the coordination of product and ancillary supplies.
Requirements
- Experience in case management or patient support programs.
- Strong communication and interpersonal skills.
- Ability to manage multiple cases and prioritize tasks.
- Proficiency in data entry and tracking systems.
Full Job Posting
Case Manager
- The Case Manager is responsible for monitoring all activities and successfully facilitating a patient's case from enrollment to the program through case completion.
- This position reports to the Regional Business unit Director and is based in Riyadh, Saudi Arabia.
Specific Job Responsibilities
- Manage patient cases from the beginning of the referral to final resolution including appeal approvals in a timely fashion.
- Review case upon receipt of referral to determine appropriate next steps based on defined process.
- Contact patients / caregivers to discuss copay assistance programs as needed.
- Place follow up calls to patients / caregivers to retrieve program documentation.
- Assist customers to navigate healthcare insurance reimbursement issues.
- Manage communications with patient, providers and internal team members.
- Constantly update the tracking system to ensure timely and smooth coordination.
- Answer incoming hotline calls (from patients, facilities, HCPs, Kite team members etc.), as needed.
- Field customer complaints and respond in a timely manner.
- Enter case data into the program system.
- Respond to emails and case related questions from internal and external customers.
- Participate in regular check ins and meetings with team.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career