Case Manager LTD

• Make timely, accurate, and customer-focused LTD new and ongoing claim decisions. Contact to collect relevant clinical, vocational, employer, financial, and other information. Assess the information in relation to the terms, limitations, and conditions of the contract and applicable procedural documents and deliver the claim decision as promptly as possible. Document the claim systems with accuracy and completeness while maintaining strong efficiency. Prepare and distribute clear written and verbal communication to various internal and external contacts. Prepare, update, and apply a claim management plan that leads to the most fitting outcome. Remain aligned with regulatory requirements. Demonstrate an above average level of proficiency in LTD product and claim administration techniques. Adhere fully to operational standards. Meet or exceed claim team operational metrics.
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the claimant’s and employer’s trust and confidence. Anticipate customer needs and take action.
• Collaborate as a team and support each other with flexibility. Consistently maintain professionalism and integrity to build a positive work environment. Actively foster high morale and demonstrate dedication to excellence.

Here’s what some of our employees share about why they choose to work at Symetra:

"All I can say and I do say it often to friends and colleagues..

Symetra is the best place I have ever worked for!!!!!" - Lisa F., Sr.

Auditor, Trainer

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees.

Our programs are built to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.

Salary Range: $54,000 - $91,000/ year plus eligibility for annual bonus program.

• Customer service experience required
• 2-5 years of cumulative, relevant experience
• Ability to interpret policy language
• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered