Case Manager, Disability Management

Adjudication and case management of short-term and long-term disability absences

Facilitate the recovery and return to work of employees on medical leave from worker’s compensation, short-term and long-term disability claims

Perform functionally focused telephone interviews with employees to identify and assess the factors that affect their ability to work

Regularly document the case files and communicate with team members in order to ensure a strong partnership

Liaise with the employee, third parties (including insurers), the employer and various health care professionals in an effort to progress the recovery and facilitate a timely return to work

Develop, facilitate, implement, monitor and modify as required, return to work plans

Coordinate referrals to appropriate health resources

2-3 years’ experience in disability management, insurance or health related field with STD, LTD

Disability Management Certificate/Diploma is preferred

Bachelor’s Degree in Psychology, Social Work, Kinesiology or other related health discipline

Knowledge of Disability Management principles, practices and processes

WCB experience would be an asset

Knowledge and experience of the case management process

Familiarity with medical terminology

Ability to adhere to established policies, processes and guidelines

Ability to work independently as well as to contribute actively to team objectives

Analytical skills with strong attention to detail

Strong verbal and written communication and conflict resolution skills to interact with employees, employers, team members and treatment providers in a caring, approachable, yet objective manner