workable
Case Coordination Manager
Libra Solutions
Charlotte, USA
Full-time
Mid · 3+ years experience
Hybrid
Discovered 1 weeks ago
Free
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Duties & Responsibilities:
- Directly manage a team consisting of up to Case Coordination Representatives and Senior Representatives
- Thorough understanding of medical terminology and most commonly requested procedures relating to orthopedic and soft-tissue injuries
- Ability to quickly assess and make independent decisions on majority of incoming requests
- Access and make funding decisions up to $60K, in accordance with established policies and guidelines
- Drive process improvements and support department-level growth initiatives.
- Develop, update, and maintain departmental policies, SOPs, and playbooks.
- Build and maintain strong relationships with referral sources and cross-functional partners.
- Partner with Revenue Cycle, Business Development, Plaintiff Funding, and other internal teams to identify and resolve operational issues.
- Performs weekly metrics by reviewing key dashboards, validating data, and identifying trends to ensure accurate case progression and support operational performance.
- Oversee case intake, assignment, and audit processes to ensure timely follow-up, accuracy, and adherence to funding commitments
- Ensure coverage of all team member duties and manage the daily, weekly, monthly, quarterly tasks as assigned inclusive of vacation and sick leave.
- Conduct ongoing coaching, training, goal tracking, and performance feedback to support employee development and departmental performance
- Identify performance gaps and implement corrective actions in partnership with leadership and HR.
- Perform other duties as assigned.
Requirements
- 3–5 years of relevant industry or operations experience, including experience leading teams.
- Proven leadership skills with a track record of coaching and developing teams.
- Strong technical proficiency and a continuous improvement mindset.
- Working knowledge of personal injury workflows, medical terminology, and provider operations.
- Highly organized, adaptable, and solution-oriented with excellent communication skills.
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