Carrier Connections Associate (US)

2+ years of experience in a customer-facing operations, implementation, support, project management, or similar role, with strong US benefits administration subject matter expertise and hands-on experience supporting EDI or API integrations.

Strong communication skills (written and verbal)

Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution

Experience in effectively partnering with Product and Engineering teams with the ability to distill complex concepts into actionable and practical steps.

Experience working through a dashboard of tasks and organizing your day around both tasks and project deliverables.

Strong problem-solving, research, and conflict resolution skills

Strong desire to learn about subject matter and new processes surrounding the work

Prior experience at a Saas/start-up company preferred

Experience using SFDC or other similar support-ticketing systems (Zendesk, etc.)

Experience with G-Suite, SFDC, and Jira

Client De-escalation experience

Professional use of Gemini, ChatGPT, or a similar LLM

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

#LI-Remote

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.