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Remote, Any Province, CA
As a CareCoach, you will leverage your exceptional interpersonal skills and ability to perform under pressure while demonstrating empathy and active listening to positively influence the mental health of your clients. Reporting directly to the CareCoach Team Leader, your primary responsibility will be to provide professional support to clients through both inbound and outbound communication channels. You will employ evidence-based methodologies to assess client needs and deliver tailored assistance. Application of the Stepped Care and One-at-a time approach, along with techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care, will form the cornerstone of your approach.
In this role, you will:
tailor each interaction to the unique needs, readiness, and preferences of the client.
effectively de-escalate crisis situations while managing multiple tasks to ensure efficient service delivery.
Join our team and embark on a rewarding journey, making a significant impact during clients’ most challenging times.
This opportunity represents an existing vacancy supporting current business operations.
Remote Work: Enjoy the convenience of working from home, eliminating commuting stress and respecting the environment.
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Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience. Site: ASG
Job Segment: Call Center, Customer Service
Provides global customer experience and business process outsourcing services.
Visit company websiteJobs and hiring trendsCAD 26-26 hourly / hour
Full-time
Entry · 1+ years experience
Remote
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