Care Extender - ECM

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the supervision of the Manager, Integrated Care Management, the Care Extender - ECM is responsible for working as the liaison for all incoming referrals for Enhanced Care Management (ECM) members. The Care Extender - ECM is responsible for skillfully engaging IEHP members who are transferred to the Care Extender queue, screening them for ECM eligibility, and referring over to the attributed Community Based Care Management Entity (CBCME). The Care Extender - ECM plays a critical role in determining appropriate routing of referrals within IEHP and the community to meet the members’ needs. The Care Extender - ECM will utilize multiple care management platforms to formally document the member’s disposition.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Act as a subject matter expert resource for internal and external contacts supporting all Health Care Organizations. This includes: Assist Enhanced Care Management leadership with operational tasks, telephonic functions, projects, tracking, and trending. Facilitate communication between internal departments and external entities. Support Coordinators on Model 2 CBCME teams needing assistance. Provide training/precepting for new staff to IEHP and Enhanced Care Management processes and operations.

Assist Enhanced Care Management leadership with operational tasks, telephonic functions, projects, tracking, and trending.

Facilitate communication between internal departments and external entities.

Support Coordinators on Model 2 CBCME teams needing assistance.

Provide training/precepting for new staff to IEHP and Enhanced Care Management processes and operations.

Assist leadership with data collection, including Team Member metrics and process improvement initiatives

Work as part of a multidisciplinary team to ensure coordinated and continuous care of members