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Care Engineer
Nokia
IND
Full-time
Senior · 10+ years experience
Hybrid
Discovered 2 weeks ago
linux
Free
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About the Role
The Care Contact Specialist oversees the operations that provide 24x7x365 access for customers and Nokia technical teams for requests (ie, remote or onsite technical support, parts replacement, parts repair, managed services, service desk functions) and warranty support. Ensures customer expectations are met while maximizing cost efficiency.
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Responsibilities
- Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month) as a
- Care Expert / SME – Packet Core.
- Support customers' regions– APAC & India, MEA & Europe, NAM
- Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
- Plan and execute technical tasks requiring specialist skills in own professional area.
- Works independently with the responsibility for solving customer request cases and reporting according to processes.
- Identifies and solves technical problems.
- - Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month) as a - Care Expert / SME – Packet Core. - Support customers' regions– APAC & India, MEA & Europe, NAM - Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure. - Plan and execute technical tasks requiring specialist skills in own professional area. - Works independently with the responsibility for solving customer request cases and reporting according to processes. - Identifies and solves technical problems.
Qualifications
- You have:
- 10+ years of relevant experience and/or a graduate equivalent (or higher) degree as a Care Expert / SME – Packet Core.
- Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
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