Care Coordinator

Occasional weekend coverage may be needed for this role

The team is remote, with a physical office in Austin, TX. Direct peers are distributed throughout the continental US. This role is expected to operate with a high degree of autonomy and leadership in a distributed environment.

Builds trust quickly with patients.

Can explain complex processes simply and confidently.

Is comfortable discussing cost and financial responsibility.

Understands the difference between supporting a clinical recommendation and making one.

Knows how to uncover the real reason a patient is hesitant and appropriately addresses it.

Drives toward a clear next step rather than leaving conversations open-ended.

Follows through relentlessly and does not allow patients to disappear between teams.

Balances conversion goals with an ethical, patient-first approach.

Approaches patient conversion as an important part of helping patients access and follow through with recommended care — not simply as a sales transaction.

Is highly organized and can manage a significant active patient caseload.

Takes ownership without waiting to be told what to do next.

Experience in patient care coordination, healthcare navigation, inside sales, patient conversion, customer success, or a similarly patient-facing role.

Strong verbal and written communication skills.

Comfortable conducting high-volume patient conversations by phone and SMS.

Ability to discuss financial information and treatment costs confidently and empathetically.

Strong organizational skills and attention to detail.

Ability to manage multiple patients and follow-up workflows simultaneously.

Comfortable working in a fast-moving environment where processes and responsibilities will continue to evolve.

Experience in sleep medicine, dental care, telehealth, DME, insurance-driven healthcare, or another high-consideration healthcare service is a plus.

The Care Coordinator connects these functions from the patient's perspective — ensuring that a patient who is clinically ready to move forward actually makes it successfully to the next stage of care.

Owns clinical evaluation, diagnosis, and treatment recommendation.

Owns patient understanding, decision support, conversion, and follow-through at key decision points.

Owns diagnostic operational execution, including applicable benefits verification, scheduling, documentation, and testing workflows.

Owns treatment execution and fulfillment once the patient elects to proceed.

Happy Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.