Care Connector

High School Diploma or equivalent required

Minimum of two (2) years of work experience in a healthcare environment required

Minimum of one (1) year of telephonic customer service experience required , preferably within a healthcare setting

Managed care experience preferred

Medical terminology, ICD, CPT, and/or coding experience preferred

Strongly prefer Medical Assistant, Home Health Aide, Nursing Assistant, or other similar health care para-professional training or certification

Prior member service or customer service telephone experience desired

Prior behavioral health experience is a plus

Excellent interpersonal and verbal communication skills and the ability to write clear and concise reports

Attention to detail and confidentiality with strong organizational skills