Care Access Representative - Lethbridge

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers , operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca .

CBI Home Health is looking to hire Care Access Representatives in Lethbridge.

Hourly Pay Rate: The salary rate for this position is $38,025k per year.

Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health? We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.

Comprehensive Benefit packages.

Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.

Employee Assistance Program.

Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.