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Card Services Manager
Web Tech Care Solutions
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered Today
Card services operationsPayment processingCard issuing and lifecycle managementTransaction operationsAuthorization, clearing, and settlementDisputes and chargebacks
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Ready to ScanKey skills for this role
Card services operationsPayment processingCard issuing and lifecycle management
Role Overview
The Card Services Manager leads card operations, service delivery, customer support, transaction processing, card lifecycle management, operational controls, and continuous improvement.
The role covers issuing, servicing, activation, replacement, disputes, transaction support, fraud coordination, customer inquiries, security, compliance, and customer satisfaction.
The position is full-time and fully remote in the United Arab Emirates.
Key Skills for This Role
Card services operationsPayment processingCard issuing and lifecycle managementTransaction operationsAuthorization, clearing, and settlementDisputes and chargebacks
Full Job Posting
Role Overview
The Card Services Manager leads card operations, service delivery, customer support, transaction processing, card lifecycle management, operational controls, and continuous improvement.
The role covers issuing, servicing, activation, replacement, disputes, transaction support, fraud coordination, customer inquiries, security, compliance, and customer satisfaction.
The position is full-time and fully remote in the United Arab Emirates.
Card Operations
- Develop card-services strategies, operating standards, procedures, controls, escalation matrices, and service frameworks.
- Manage card applications, issuance, personalization, delivery, activation, PIN services, replacement, renewal, closure, and secure card handling.
- Manage customer requests, complaints, escalations, disputes, chargebacks, refunds, transaction exceptions, declines, and processing issues.
- Monitor card volumes, activation, delivery, replacement, renewal, transaction processing, service levels, complaints, fraud indicators, and customer satisfaction.
- Coordinate with operations, customer service, fraud, risk, compliance, technology, finance, product, banks, networks, processors, and service partners.
Security and Risk
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