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Car Rental Agent – Front Desk (Experienced Only)

Routes Car Rental M.E
Dubai, UAE
Full Time
Mid
Onsite
AED 4,000 6,000/month / month
3 weeks ago
Car Rental OperationsCustomer ServiceUpsellingReservation SystemsVehicle InspectionRTA TARS Portal
Free

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Car Rental OperationsCustomer ServiceUpselling
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About Routes Car Rental

  • Routes Car Rental is a globally established international car rental brand, successfully operating in multiple countries and now expanding its operations in Dubai, UAE.

STRICT REQUIREMENT

  • We are hiring ONLY experienced Car Rental Front Desk Agents. Candidates without direct car rental counter experience will NOT be entertained.

Position Details

  • Position: Customer Service Representative (CSR) – Front Desk
  • Openings: 2 Positions
  • Job Type: Full Time
  • Work Environment: 7 days a week operation
  • Shifts: Flexible / Rotational (Weekdays & Weekends)
  • Work Location: In person (Must be staying in Dubai)
  • Salary: AED 4,000 – AED 6,000 per month
  • Upselling Incentives
  • Sales Target Achievement Bonus
  • Work Visa: Provided for selected candidates
  • Remote Work: Not Available

Key Responsibilities

  • Handle complete rental counter operations
  • Answer phone calls and manage reservations
  • Open and close rental agreements
  • Perform vehicle inspections and exchanges
  • Conduct pick up and drop off of customers when required
  • Manage fleet related duties and daily rental office operations
  • Upsell products and protection packages at counter level
  • Input data accurately into rental software systems
  • Address and resolve customer issues professionally
  • Recommend vehicle maintenance and fueling when required

Skills & Attributes

  • Proven Car Rental Front Desk experience (Mandatory)
  • Strong background in counter upselling
  • Familiarity with RTA TARS portal and UAE RTA regulations is an asset
  • Airport car rental experience preferred
  • Friendly, outgoing, and professional personality
  • Honest, trustworthy, and eager to learn
  • Strong communication and sales skills
  • Team player with high reliability

Experience & Requirements

  • Minimum 5 years customer service experience (Required)
  • Valid UAE Driving License with clean driving record (Required)
  • Minimum age: 21 years (Insurance requirement)
  • Must be legally allowed to work full time in UAE
  • Willing to work flexible rotational shifts
  • Bilingual (Arabic/English) is a strong advantage

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