Capturis - Disconnects Invoice Specialist

The Invoice Specialist role consists of requesting payment extensions, requesting expedited payments and follow up work with the utility providers to make sure payments were posted correctly to eliminate any chance of disconnection of services for our customers. Invoice Specialists are also responsible for requesting missing invoices, late fee removal, following up on disconnect notices, and mailing address updates from the utility providers.

Responsibilities

As an Invoice specialist, you will:

Phone Usage: Medium (about 40% of your day)

Request payment extensions with providers

Request expedited payments

Ensure payments posted correctly

Request missing invoices

Work with providers for late fee removal

Follow up on disconnect notices

Preferred Skills

Previous Customer Service Experience

S trong Computer Skills

Excellent telephone and email etiquette.

Excellent research and problem solving skills with a strong attention to detail.

Time management and organization

High school diploma or equivalent