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Cap Planning & WFM Analyst, Account Integrity
Amazon
Bengaluru, IND
Full-time
Onsite
Discovered 1 weeks ago
Capacity planningWorkforce managementOperations analyticsExcelTableauSQL
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Capacity planningWorkforce managementOperations analytics
Role Overview
Amazon’s Account Integrity Team is seeking a Capacity Planning and Workforce Management Analyst.
The role supports fraud and abuse prevention operations and serves as a point of contact for the team and key partners, including Finance.
The position supports teams based in Costa Rica, India, and the United States.
Key Skills for This Role
Capacity planningWorkforce managementOperations analyticsExcelTableauSQL
Full Job Posting
Description
Amazon’s Account Integrity Team is seeking a Capacity Planning and Workforce Management Analyst.
The role supports fraud and abuse prevention operations and serves as a point of contact for the team and key partners, including Finance.
The position supports teams based in Costa Rica, India, and the United States.
Key responsibilities
- Develop and maintain datasets and pipelines and lead reporting for Risk Mining and Investigation Operations.
- Collaborate with stakeholders to create annual and quarterly capacity plans for leadership.
- Manage workforce schedules and real-time adherence to capacity, service-level, and efficiency goals.
- Communicate changes in incoming contact patterns to operations and program teams.
- Publish Weekly Business Reviews and optimize and automate data pipelines.
- Maintain metrics, reports, analyses, and dashboards using SQL and other BI tools.
- Identify process gaps and build process improvement mechanisms.
Day-to-day work
- Build and run data pipelines to publish high-quality Weekly Business Review materials on time.
- Perform data analysis for Operations, Risk Mining, and Product teams.
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