Canada - Account Manager Coins

Preferred Client Division (PCD) | The Bradford Exchange Mint

Full-Time | Remote | Hourly + Monthly Incentives | Benefits + RRSP/Pension

Build Relationships. Create Exceptional Customer Experiences. Grow Your Career.

At The Bradford Exchange, we're passionate about helping collectors build meaningful collections that celebrate history, artistry, and personal passions.

We're looking for motivated, relationship-focused professionals to join our Preferred Client Division as a Preferred Client Advisor. In this role, you'll manage a portfolio of collectors across North America, build lasting customer relationships, and provide personalized product recommendations that create exceptional customer experiences.

What You'll Do

· Build and manage a portfolio of collector accounts

· Build long-term relationships through regular outbound and inbound customer interactions

· Learn each client's collecting interests and purchasing preferences

· Recommend exclusive coins, and limited-edition products tailored to customer interests

· Conduct consultative sales conversations focused on customer needs rather than high-pressure selling

· Identify opportunities to increase customer engagement and loyalty

· Deliver a premium, white-glove customer experience

· Maintain accurate customer information and activity within CRM systems

· Collaborate with team members and leadership to achieve individual and team goals

What Makes You Successful

You are someone who:

· Enjoys building relationships and connecting with customers

· Is motivated by achieving goals and earning performance incentives

· Has strong communication and listening skills

· Can confidently guide customers through purchasing decisions

· Is organized, self-motivated, and able to work independently in a remote environment

· Thrives in a fast-paced, performance-focused team

· Brings positive energy and professionalism to every customer interaction

Qualifications

Preferred Experience

· 2+ years in sales, customer service, account management, hospitality, fundraising, retail, financial services, or a relationship-based role

· Experience making outbound calls and building customer relationships

· Experience working in a call center, sales, or customer contact environment is considered an asset

· CRM experience is an asset

Technical Requirements

· High-speed reliable internet connection (minimum 25 Mbps)

· Quiet, dedicated workspace suitable for remote work

· Proficiency using Microsoft Office and web-based applications

What We Offer

· Competitive hourly wage starting at $19.70 per hour

· Monthly performance-based incentive opportunities

· Comprehensive company-paid benefits

· RRSP/Pension Program

· Profit Sharing Program

· Paid Time Off

· Employee Assistance Program

· Career growth opportunities within sales leadership, coaching, and management

· Fully remote work environment

· Supportive team culture focused on development and success

Benefits

· Dental Care

· Vision Care

· Profit Sharing