CAN Manager, Clinical Training

Essential Duties and Responsibilities

• The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.
• Clinical Training Leadership – Canada
• Provide leadership for the Clinical Training function across Canada, overseeing Canadian regional teams and ensuring consistent, world-class training experiences that adhere to established SLAs, OLAs, and KPIs while enhancing customer NPS and CSAT scores.
• Provide flexible support to North American initiatives and key U.S. accounts as business needs require.
• Commercial Partnership & Field Support
• Partner closely with Canadian Sales leadership and field representatives to support revenue objectives: participate in strategic sales calls, high-value demos, and key account activities.
• Provide clinical expertise to help progress deals and support conversions, with emphasis on driving adoption of vascular, resurfacing, and picosecond technologies.
• Offer flexible support for key North American opportunities as needed.
• Training Program Development & Delivery
• Develop and execute advanced training and upskilling programs (including train-the-trainer) to build deep clinical expertise across the training team on DermaV, eCO2 3D, PicoSure Pro, Hollywood Spectra, Clarity II, LaseMD Ultra, and Mosaic 3D.
• Focus on clinical applications, optimized protocols, patient selection and outcomes, safety, and techniques that deliver differentiated results for customers and patients.
• Work cross-functionally with the digital education team to implement training infrastructure for Canada, including onboarding frameworks, certification programs, SOPs, post-care guides, and clinical education materials that become standards for the Canadian territory.
• Team Leadership & Development
• Develop future part-time clinical trainers regionally in Canada, including goal setting, merit reviews, coaching and mentoring (in person and virtual), T&E oversight, and performance management.
• Foster a culture of structure, accountability, education, and integrity.
• Cross-Functional Leadership
• Collaborate cross-functionally with R&D, Product Management, Sales, Marketing, and Regulatory Affairs to align clinical training with product design, launch timelines, clinical evidence generation, and global compliance initiatives.
• Oversee new product introduction from a clinical training perspective: support prototype evaluations, clinical study input, launch planning, and post-market training to accelerate time-to-market and customer proficiency.
• Professional Engagement & KOL Partnerships
• Manage Key Opinion Leader (KOL) engagement strategies in partnership with Sales and Marketing, supporting clinical trials, symposia, peer-to-peer programs, and physician education that strengthen brand influence and clinical credibility.
• Organizational Excellence
• Establish processes to measure and improve training impact on sales success, customer adoption, and team performance; identify transformational opportunities for operational excellence within the clinical training organization.
• Embody and deliver the 'Exceptional Everyday' by fostering a high-performance culture of collaboration, honesty and integrity, continuous improvement, respect for diverse opinions, and exceeding customer expectations.
• Ensure timely completion of all relevant clinical training documentation, assigned training, and expense reporting in adherence to policy.