Campus Visits Manager (Program Support Supervisor 2)

Central Washington University is recruiting a Campus Visits Manager (Program Support Supervisor 2) to join our Admissions team in Ellensburg, Washington.

This role is an important member of our team as they enhance the vision for the University.

The role is a campus-based position, which means you get to see the lives you are impacting.

We're offering a competitive salary plus the awesome CWU benefits.

Who we are:

We are a team of individuals committed to Changing Students' Lives.

No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.

Working in higher education provides career growth and career choice.

Think of a university campus like a mini city, operating across 380 acres.

You'll find robust academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~8,300 students.

Central Washington University has been named a Fulbright U.S.

Scholar Program Top Producing Institution for the 2022-2023 academic year.

In addition, for seven out of eight years, CWU was a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine.

RentCafe has also named CWU #13 of the Top 20 Best College Towns in the U.S. in 2025.

Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.

Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A

What we offer:

Our investment in you begins the day you join our team, a healthy and successful future for you is important to us.

We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program.

Learn more: Benefits, Perks, and Leave and Total Rewards Calculator .

The Role: The Campus Visits Manager will direct the campus visits program. This position is responsible for managing a comprehensive campus visitation program focusing on the recruitment goals of CWU while working with prospective students, parents, administrators, faculty, and staff. The position plans and executes opportunities to serve individuals who are interested in or need assistance discovering all that Central Washington University (CWU) and the region have to offer. This position will interact, communicate, and serve internal and external departments and/or constituents of CWU including working directly with the Director of Early College Outreach & Campus Visits, staff members from Campus Visits, Orientation, Early College Outreach, the Office of Admissions, and other campus partners in various capacities related to new student recruitment and outreach.

All employees are expected to uphold and contribute to CWU's vision, mission, and values, fostering a culture of student success and institutional excellence.

Admissions employees directly affect the vision, mission, and values of Central Washington University by creating and promoting a welcoming environment where students, faculty, and staff feel supported and by promoting access and opportunity for all students.

Visitation Program: - Oversees all aspects of the CWU Campus Visits Program, which includes the coordination of on-campus events for prospective students, parents, and families such as daily tours, Saturday tours, virtual programming, and implementing new and innovative visitation programs for prospective students and early outreach efforts/initiatives. - Develop and align tour content and programming with attention to university strategic enrollment goals. - Develops and implements innovative, strategic approaches to support and advance the university's enrollment goals. - Coordinates campus ambassador calling campaigns. - Collaborate with programs and departments within CWU to provide support for their recruitment events in the form of staff support as well as CRM assistance. - Coordinates CWU students to call all registered visitors to provide and to answer any questions before the visit and to follow-up communications using a customer relationship management (CRM) tool. - Provides general Admissions and University information to the public. - Counsels drop-in prospective students and their families regarding questions concerning admissions and general campus and regional information. - Provides assistance to prospects in the application process and next steps in the admissions process. - Provides general information on financial aid resources. - Delivers Admissions presentations to visitors using established verbal and branded presentations. - Creates informational reports that include; summaries of visitor questions, survey responses, and provides reports to the supervisor on a monthly basis. - Monitors transfer activities budgets; prepares budget proposals and reports as needed. - Maintain and update Campus Visits website. - Develop and update Slate (CRM) communications, events, and student registration forms. - Develops and establishes procedures for Campus Visits. - Develop cross-campus relationships with programs and departments who can provide a variety of information and activities to groups visiting campus.

Supervisor Duties: - Actively engages in the recruitment, hiring, training, and mentoring of employees. - Clearly defines performance expectations, ensure accountability, and provides ongoing informal feedback, coaching, and mentoring. Conducts formal performance evaluations. - Supervises full-time staff and student employees, providing support, guidance, and feedback to ensure smooth daily operations. - Oversees and directs the work of staff; serves as mentor, coach and leader, and resolves complaints or issues. - Promotes professional development opportunities. - Develops and fosters supportive working relationships, motivation and engagement. - Communicates information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community. - Takes corrective action in a timely manner. - Schedules employee work hours/shifts; monitor hours worked; approve payable time and absence requests. - Adjusts leadership style as needed to achieve positive results. - Develop and assess student employee budgets, quarterly and annually. - Perform other duties as assigned.

• At least 4 years of progressively responsible experience in working with and communicating with various levels of internal and external constituents in visitation programs, or a related field and/or a bachelor's degree in a related field.
• Proven success with event planning, both large and small.
• Experience in presenting to small and larger groups in various settings.
• Experience leading teams to collaborate effectively and deliver results.
• Demonstrated experience supervising, hiring, training, and developing staff and student employees.
• Strong speaking, writing, and interpersonal communication skills.
• Basic computer skills: Microsoft Office, presentation software, video conferencing (Zoom, Microsoft Teams), emailing, web and social media skills.
• Experience in collaborative decision-making.
• Experience problem-solving and effectively communicating in situations with competing priorities and in high-pressure situations.
• Experience creating a variety of reports, proposals, and training documents.
• Demonstrated ability and/or experience fostering a supportive and effective workplace while working with students and/or colleagues to uphold institutional excellence.
• OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.

• Professional experience working in college admissions or a related service setting .
• Experience with visitation or tour programs.
• Ability to think critically, analyze data, make difficult decisions and solve complex problems in high-stress environments.
• Experience with customer service relations (CRM) software e.g., Slate
• Experience working in a high-energy, fast-paced environment.
• Experience or interest in mentoring students from a variety of backgrounds.
• Life experiences that demonstrate an ability to contribute to CWU's vision, mission, and values.
• Written and verbal bilingual skills (Spanish/English).

• Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules.
• Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
• Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
• Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
• Commitment to Belonging: Values the uniqueness of every individual and fosters an environment where everyone feels respected and empowered to thrive.

Don't meet every single requirement?

At CWU, we're committed to creating a welcoming and genuine workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification, we still encourage you to apply.

This could be the opportunity you're looking for!

Salary : This position is based on the range 45 of the Washington State Classification Listing, which has a minimum annual salary of $49,296 and maximum annual salary of $66,072.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position.

Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Schedule/Appointment : Varies / Evening and weekend hours required.

Working Conditions : Campus tours are offered outside in all weather conditions e.g., heat, rain, ice, and snow.

Planning and supervision are usually performed in an indoor office setting with frequent in-person interactions.

It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, walk long distances in all weather, perform extensive data entry and other computer-related tasks, and create/maintain filing systems for departmental records.

Some evening or weekend work and/or occasional travel is required

Benefits : CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification.

For additional information please visit Benefits, Perks, and Leave and Total Rewards Calculator .

An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans.

To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program .

To apply for this position, you must complete the on-line application and attach:

• A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
• Resume including work history, education, training; and
• Contact information for three professional references.

**Priority will be given to applications received by the screening date.

Incomplete applications may not be considered.

Name: Jill Goodman Title: Executive Director of Admissions Email: Jill.Goodman@cwu.edu Phone: (509) 963-1219 Website: www.cwu.edu/admissions-aid/

Please contact Human Resources at hr@cwu.edu or 509-963-1202 if you require technical assistance with the on-line application process.

Conditions of Employment

Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to RCW 28B.112.080 and submit to a background check.

All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.

Central Washington University is an EEO/AA/Title IX Institution.

Central Washington University's policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment.

Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited.

The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process.

Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies.

Direct related inquiries to Civil Rights Compliance , 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email crc@cwu.edu.

Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment.

Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability.

If you need assistance or accommodation in applying because of a disability, please contact Human Resources at HR@cwu.edu or call 509-963-1202.

This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Annual Security and Fire Safety Report (Clery Act)

For the Central Washington University Annual Security and Fire Safety Report (i.e.

Clery Report) which includes statistics about reported crimes and information about campus security policies, available online here or call CWU Police and Parking Services at 509-963-2959 for a paper copy.