Call Sales Agent / SDR (Arabic)

Overview

• Respond to every inbound WhatsApp lead within 30 minutes during working hours to maximize inbound conversion.
• Qualify leads by asking relevant questions about animal types, quantities needed, location, and purchase history.
• Match leads to appropriate Zawiah AE products and provide accurate pricing, availability, and delivery details.
• Follow up on leads with a structured 3-touch sequence (Day 1, Day 3, Day 7) to increase conversion chances.
• Log every inbound lead in the tracking sheet capturing source, date, animal type, product interest, and outcome.
• Escalate complex or large-volume enquiries to the CEO with a comprehensive lead summary.
• Monitor outbound WhatsApp marketing replies and promptly respond to interested prospects.
• Conduct proactive outbound calls and WhatsApp messages to new and lapsed prospects with a structured follow-up.
• Run a structured 3-step follow-up: initial contact, product/stock update, final check-in if no response.
• Use stock arrival alerts as outreach hooks to engage prospects.
• Record every outreach attempt and outcome in the daily tracking sheet and update contact status after each interaction.
• Identify and flag high-potential prospects and escalate with tailored approach recommendations.
• Confirm product availability with operations before committing to customers.
• Communicate pricing, minimum order quantities, payment terms, and delivery timelines accurately.
• Coordinate with operations/logistics to confirm and schedule deliveries.
• Follow up after deliveries to ensure customer satisfaction and encourage repeat orders.
• Identify upsell opportunities by suggesting complementary products.
• Update the daily lead tracking sheet consistently with no exceptions.
• Share weekly summaries with the CEO detailing contacts reached, leads qualified, orders converted, and pipeline value.
• Analyze and flag conversion patterns by segment, product inquiry, and outreach message effectiveness.
• Contribute to improvement of sales scripts, message templates, and follow-up sequences based on feedback.