Call Centre Representative
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Key skills for this role
About the Role
Skin Institute Dermatology Clinic seeks a Call Centre Representative to manage inbound/outbound calls, WhatsApp messages, online inquiries, and appointment bookings. Requires strong customer service skills and ability to handle patient concerns professionally.
Key Skills for This Role
Responsibilities
- Manage inbound and outbound calls, WhatsApp messages, and online inquiries
- Coordinate appointment bookings and patient follow ups
- Serve as first point of contact for patients, providing accurate information
- Handle patient concerns professionally
Requirements
- Exceptional customer service skills
- Ability to manage inbound and outbound calls
- Proficiency in handling WhatsApp messages and online inquiries
- Experience in appointment booking and patient follow ups
Full Job Posting
Role Overview
- The Call Centre Representative is responsible for providing exceptional customer service by managing inbound and outbound calls, WhatsApp messages, online inquiries, appointment bookings, and patient follow ups.
Responsibilities
- Manage inbound and outbound calls, WhatsApp messages, and online inquiries
- Coordinate appointment bookings and patient follow ups
- Serve as first point of contact for patients, ensuring accurate information is provided
- Handle patient concerns professionally
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