Call Centre Agent
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Key skills for this role
About the Role
Bevatel is seeking a Call Centre Agent to handle inbound and outbound calls, resolve customer inquiries, and maintain accurate records. The ideal candidate has strong communication skills, basic computer proficiency, and a customer-focused attitude.
Key Skills for This Role
Responsibilities
- Answer incoming calls and make outbound calls as required
- Handle customer inquiries, complaints, and requests efficiently
- Provide accurate information about products, services, and company policies
- Resolve issues and escalate complex cases to the appropriate department
- Maintain detailed and accurate records of customer interactions in the system
- Follow call center scripts, procedures, and quality standards
- Achieve individual and team performance targets (KPIs)
- Ensure customer satisfaction and professional communication always
Requirements
- Bachelor's degree is a plus
- Previous experience in a call center or customer service role preferred
- Strong communication and interpersonal skills
- Perfect command of English
- Ability to work under pressure
- Basic computer skills and familiarity with CRM systems
Full Job Posting
Responsibilities
- Answer incoming calls and make outbound calls as required.
- Handle customer inquiries, complaints, and requests efficiently.
- Provide accurate information about products, services, and company policies.
- Resolve issues and escalate complex cases to the appropriate department when needed.
- Maintain detailed and accurate records of customer interactions in the system.
- Follow call center scripts, procedures, and quality standards.
- Achieve individual and team performance targets (KPIs).
- Ensure customer satisfaction and professional communication always.
Qualifications & Requirements
- Bachelor’s degree is a plus.
- Previous experience in a call center or customer service role preferred.
- Strong communication and interpersonal skills.
- Perfect command of English (additional languages are a plus).
- Ability to work under pressure and handle difficult situations calmly.
- Basic computer skills and familiarity with CRM systems.
Working Conditions
- Shift based work (may include weekends or holidays).
- Office based or remote work as applicable.
Skills & Competencies
- Excellent verbal communication.
- Active listening skills.
- Problem solving abilities.
- Time management and multitasking.
- Customer focused attitude.
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