Call Center Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Professionally manage inbound and outbound calls, ensuring customer satisfaction while maintaining accurate records and coordinating with teams in a healthcare setting.
Key Skills for This Role
Full Job Posting
Overview
To professionally handle inbound and outbound calls, messages, and inquiries from customers, providing accurate information about the company s home healthcare services, ensuring a positive customer experience, and maintaining complete records of all client interactions in the company s CRM system.
Key Responsibilities
- Answer incoming calls, messages, and WhatsApp inquiries promptly and courteously.
- Record all client details and service requests accurately in the CRM or other company platforms.
- Coordinate with the Sales, Operations, and Contracts teams to process and follow up on client requests.
- Ensure proper call documentation and closure according to company service standards.
- Handle customer complaints in a calm, professional manner and escalate issues when necessary.
- Support scheduling and coordination of nurses or caregivers with the operations team.
- Follow call center KPIs related to call handling time, quality, and customer satisfaction.
- Maintain confidentiality and compliance with healthcare data privacy standards.
- Contribute to continuous service improvement by reporting recurring issues and suggesting solutions.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at White Esnad
Operation Manager
Riyadh, KSA
Key Responsibilities: Oversee Daily Operations: Manage and coordinate all aspects of home healthcare services, ensuring smooth and efficient operations. Quality Assurance: Imple...
Ambulance Driver (CPR + BLS Certified)
Riyadh, KSA
Operate ambulance safely, assist clinical staff, maintain vehicle readiness, and provide customer service while adhering to safety and infection-control standards.
Registered Nursing Specialist
Riyadh, KSA
The role involves managing and training medical staff, ensuring quality healthcare delivery, and requires a female candidate with a valid nursing license and strong leadership s...