Call Center Representative

Use Information Systems for the following call types: Informational Emergent After-hours clinic and/or healthcare support Physician Advice and Referral Calls On-call and paging support o Multiple marketing events for OHSU

Informational

Emergent

After-hours clinic and/or healthcare support

Physician Advice and Referral Calls

On-call and paging support o Multiple marketing events for OHSU

Provide information to callers, including directions, addresses and hours of operation. Paging appropriate personnel or on-call staff.

Assist departments with data entry for on-call schedules or paging status.

Change/check status/referral of pagers including forwarding calls from one pager to another and blocking pagers for vacations, in-surgery, unavailable, etc.

Answering, coordination, and communication of numerous emergency procedures and OHSU Alerts.

Other duties as assigned by department.

High School Diploma or GED; AND

One year of experience in a call/contact center, preferably in a medical or hospital setting; OR

Two years of heavy volume, multi-phone use/environment with multiple information systems.