eightfold
Call Center Representative
Tailored Brands, Inc.
Remote, USA
Full-time
Entry · 1+ years experience
Remote
USD 16-18 hourly / hour
Discovered 1 weeks ago
Microsoft Office
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Microsoft Office
Key Skills for This Role
Microsoft Office
Full Job Posting
- Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills.
- Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions.
- Maintain up to date product knowledge, policy information, and promotional offerings.
- Effectively communicate with customers and store employees accurately and promptly.
- Meet and maintain service levels, department goals, and quality voice of customer survey scores, while providing an exceptional customer experience.
- Maintain customer records by properly documenting all customer interactions in the CRM.
- Resolve common issues, while using internal resources and training materials.
- Additional duties as assigned.
- High school diploma or equivalent required
- 1-2 years' experience in a customer focused role
- Bilingual (English/ French or English/ Spanish) a plus
- Professional communication skills required, both written and verbal
- Well developed problem analysis skills
- Ability to handle sensitive and confidential information and situations
- Ability to gather and summarize data, find solutions, and prioritize work
- Ability to handle multiple tasks and systems at one time while paying strict attention to detail and deadlines
- Proficient use of Microsoft Office programs including Word, Excel, and Outlook
- Ability to sit and work at a computer keyboard for extended periods of time
- Ability to stoop, kneel, bend at the waist, and reach daily.
- Able to list and move up to 25 pounds occasionally.
- Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.
- Hours regularly 40 hours per week, as work dictates.
- This is a remote position within the U.S.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Tailored Brands, Inc.
Sr Designer - On Call
Dublin, USA
Discovered 1 weeks agoContract
On Call Photo Studio Art Director - Ecommerce
Dublin, USA
Discovered 1 weeks agoContract
Real Estate Director
, USA
Discovered 1 weeks agoFull-time
Supervisor, Corporate Services
Dublin, USA
Discovered 1 weeks agoFull-time
Contact Center Trainer
Houston, USA
Discovered 1 weeks agoFull-time
VP, Corporate Counsel
Dublin, USA
Discovered 1 weeks agoFull-time
Sr Digital Category Manager - Temp
Dublin, USA
Discovered 1 weeks agoFull-time
Call Center Representative
, USA
Discovered 2 weeks agoFull-time