Call Center Representative - Digitech - Remote

Skills/Experience Required

• Education: High School Diploma or Equivalent required
• Bilingual (English/Spanish) preferred
• Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel
• Familiarity with insurance billing is a plus; comprehensive training is provided
• Ability to type a minimum of 40 WPM with accuracy
• Maintains composure under pressure and remains calm in high ‑ volume or challenging situations
• Able to manage a high workload efficiently while meeting tight deadlines
• Demonstrated ability to handle sensitive conversations professionally and uphold a positive company image during all phone interactions
• Strong problem ‑ solving skills, including the ability to identify issues, ask the right questions, and determine appropriate resolutions
• Clear, professional communication skills with the ability to explain information and solutions courteously
• Exceptional attention to detail and accuracy in documentation and call handling
• Skilled at multitasking, organizing, and prioritizing work to ensure timely completion of all responsibilities
• Reliable, punctual, and dependable with a strong commitment to team success
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
• #digitech