Call Center Representative
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Key skills for this role
Role Overview
The Call Center Representative is the first point of contact for prospective and existing tenants, buyers, and property owners.
The role handles calls, enquiries, lead qualification, and service coordination across the real estate portfolio.
Key Skills for This Role
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About the Company
SAS Real Estate is part of Bin Dhaen Holding and operates a real estate portfolio in the UAE.
Role Overview
The Call Center Representative is the first point of contact for prospective and existing tenants, buyers, and property owners.
The role handles calls, enquiries, lead qualification, and service coordination across the real estate portfolio.
What You Will Do
- Handle inbound and outbound calls professionally and log all interactions accurately.
- Respond to enquiries about property availability, rental terms, and pricing.
- Qualify leads and schedule viewings with the leasing team.
- Log and route tenant maintenance and service requests.
- Maintain call quality and contribute to a great customer experience.
What We Are Looking For
- 1–3 years of experience in a call centre, customer service, or front office role.
- Excellent verbal communication in English.
- Strong telephone etiquette and problem-solving skills.
- Comfort with CRM systems and Microsoft Office.
- Customer-first attitude and ability to thrive in a fast-paced environment.
- Arabic is a strong plus.
- Property management industry experience is preferred.
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