Call Center Executive- Sales
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Key skills for this role
About the Role
A company in Dubai is hiring Female Call Centre Executives on their own visa for sales and client relationship management. The role involves managing high-volume calls, upselling, and achieving sales targets.
Key Skills for This Role
Responsibilities
- Manage a high volume of incoming and outgoing calls, providing accurate information and resolving issues efficiently
- Deliver exceptional service to patients and healthcare providers
- Identify customer needs, clarify information, investigate issues, and provide solutions
- Capitalize on opportunities to upsell products when appropriate
- Address inquiries and complaints promptly, escalating issues when necessary
- Accurately document patient interactions and update information in the database
- Record all call details in the call center database clearly
- Stay informed about healthcare services and products
- Work closely with team members and other departments
- Actively seek out and engage with potential customers
- Present, promote, and sell services using solid sales techniques
- Build and maintain strong client relationships
Requirements
- Must have own visa (freelance/spouse/etc.)
- Prior experience in sales (healthcare, aesthetics, or services preferred)
- At least 1 year of experience in a call center, conflict resolution, customer sales, or customer support role
- Previous experience with CRM platforms
- Excellent communication and negotiation skills
- Arabic (Required)
Full Job Posting
Job Description
- We are currently hiring Female call centre Executives on their own visa to join our growing team in Dubai.
- The ideal candidates will have a strong background in sales and client relationship management.
Key Responsibilities
- Self motivated and target driven Manage a high volume of incoming and outgoing calls, providing accurate information and resolving issues efficiently.
- Deliver exceptional service to patients and healthcare providers, ensuring a positive experience during every interaction.
- Identify customer needs, clarify information, investigate every issue, and provide solutions and/or alternatives.
- Capitalize on opportunities to upsell products when appropriate.
- Address inquiries and complaints promptly, escalating issues to the supervisor when necessary.
- Accurately document patient interactions and update relevant information in the database.
- Record all call details in our call center database in a clear and understandable manner.
- Stay informed about healthcare services and products to provide accurate information to callers.
- Work closely with team members and other departments to ensure seamless communication and service delivery.
- Maintain punctuality and adherence to scheduled shifts and breaks.
- Customer oriented approach and ability to adapt to different personality types.
- Proficiency in multitasking, setting priorities, and efficient time management.
Requirements
- Must have own visa (freelance/spouse/etc.)
- Prior experience in sales (healthcare, aesthetics, or services preferred)
- Excellent communication and negotiation skills
- At least 1 year of experience in a call center, conflict resolution, customer sales, or customer support role – or equivalent experience or training
- Previous experience with CRM platforms.
Salary
- AED 4,000 – 5,000 per month
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