linkedin
Call Center Customer Service Representative
Ideal Clinics Jeddah
Jeddah, KSA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Customer serviceCustomer supportCall center operationsAppointment schedulingCall center or CRM systemsPatient inquiries and follow-up
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer serviceCustomer supportCall center operations
Role Overview
Full-time, on-site Call Center Customer Service Representative role based in Jeddah.
Handle incoming calls, answer patient inquiries, provide clinic service information, and assist with appointment scheduling and follow-ups.
Document interactions, escalate complex issues, collaborate with medical and administrative teams, and support patient satisfaction.
Key Skills for This Role
Customer serviceCustomer supportCall center operationsAppointment schedulingCall center or CRM systemsPatient inquiries and follow-up
Full Job Posting
Company Description
Ideal Clinics Jeddah is a healthcare center offering cosmetic surgery, laser surgery, skin care, eye care, dental care, and specialized spa services.
The organization emphasizes professional medical staff, modern equipment, high-quality care standards, and positive patient experiences.
Role Description
Full-time, on-site Call Center Customer Service Representative role based in Jeddah.
Handle incoming calls, answer patient inquiries, provide clinic service information, and assist with appointment scheduling and follow-ups.
Document interactions, escalate complex issues, collaborate with medical and administrative teams, and support patient satisfaction.
Core Responsibilities
- Handle incoming calls and respond to patient inquiries about clinic services.
- Schedule appointments, conduct follow-ups, and document interactions in clinic systems.
- Escalate complex issues to appropriate departments and collaborate to resolve concerns.
- Provide clear, accurate, courteous, and professional support while maintaining patient confidentiality.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career