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CALL CENTER Coordinator Medical Background
AGE MEDICAL CENTER
Dubai, UAE
Fulltime
Mid-Senior
3 months ago
Excel
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About the Role
Job Title: Call Center Coordinator - Medical Background (Female) Duties and Responsibilities: 1. Receiving and Managing Calls: - Responding to customer/patient inquiries via telephone or other communication channels.
Key Skills for This Role
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1. Receiving and Managing Calls
- Responding to customer/patient inquiries via telephone or other communication channels.
- Directing calls to the relevant departments or individuals in a professional manner.
- Accurately recording data and information in the electronic system.
2. Medical and Administrative Support
- Providing initial information about medical services or appointments according to professional standards.
- Assisting patients in understanding simple medical procedures or instructions (such as fasting before tests, pre-visit instructions).
- Communicating with medical teams (doctors, nurses, technicians) to follow up on patient requests.
3. Scheduling and Following Up
- Booking, modifying, and canceling appointments using electronic software.
- Sending alerts to patients via text messages or email.
4. Customer Service
- Handle patient complaints or inquiries courteously and resolve issues quickly.
- Ensure customer satisfaction and a positive experience with the center.
5. Required Skills
- Previous experience in a call center or customer service role (preferably in the healthcare sector).
- Proficiency in using computers and administrative software (such as medical appointment software).
- Excellent communication skills (verbal and written) and the ability to handle work pressure.
- Fluency in Arabic and English (a plus).
6. Requirements
- Commitment to confidentiality and professionalism in handling medical data.
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