Call Center Agent (Preferably Arabic Speaker)
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Key skills for this role
About the Role
The Ritz-Carlton, Doha is seeking a Call Center Agent to process reservation requests and provide exceptional guest service. The role requires a high school diploma and preferably Arabic language skills.
Key Skills for This Role
Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Indicate special room reservation types by inputting correct code and rate
- Follow proper escalation procedures when addressing guest concerns
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Preferably Arabic speaker
Full Job Posting
Job Overview
- Call Center Agent (Preferably Arabic Speaker) at The Ritz Carlton, Doha.
- Full Time position, not remote.
- Position Type: Non Management.
Role Expectations
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types by inputting correct code and rate.
- Follow proper escalation procedures when addressing guest concerns.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
- Preferably Arabic Speaker.
Benefits
- Competitive package inclusive of accommodation, flight tickets, transportation, meals, and more.
- Exclusive training and leadership development programs.
- Recognition and rewards for exceptional service.
- Preferential Members Rates at Marriott Hotels Globally.
- Dining & Wellness discounts for family and you.
- Medical Insurance Coverage.
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