Call Center Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Marriott International seeks a Call Center Agent for The Ritz-Carlton, Doha to process reservation requests, changes, and cancellations. The role involves identifying guest needs, verifying room availability, and upselling to maximize revenue.
Key Skills for This Role
Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Indicate special room reservation types by inputting correct code and rate
- Follow proper escalation procedures when addressing guest concerns
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Arabic speaker preferred
Full Job Posting
About The Ritz Carlton, Doha
- The Ritz Carlton, Doha is a 5 star resort with 374 rooms, award winning restaurants, spa, fitness center, pools, private beach, and Club Lounge.
Role Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types by inputting correct code and rate.
- Follow proper escalation procedures when addressing guest concerns.
Qualifications
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- Arabic speaker preferred.
Benefits
- Competitive package inclusive of accommodation, flight tickets, transportation, meals.
- Exclusive training and leadership development programs.
- Recognition and rewards for exceptional service.
- Preferential Members Rates at Marriott Hotels Globally.
- Dining & Wellness discounts for family and you.
- Medical Insurance Coverage.
About Marriott International
- Marriott International is an equal opportunity employer committed to non discrimination.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Marriott International
Guest Experience Expert-(Saudi National)
Mecca, KSA
Additional Information Job Number 26088198 Job Category Rooms & Guest Services Operations Location Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia, 21955VIEW ON MAP Schedule Full Time Located Remotely? N Position Type No
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Marriott International is seeking a Hotel Cleanliness Supervisor for the JW Marriott at Al Forsan International Sports Resort in Abu Dhabi. You will inspect guest rooms and public areas, supervise housekeeping staff, and
Host/Hostess
Riyadh, KSA
Marriott International is seeking a Host/Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior exper
Hostess
Riyadh, KSA
Marriott International is seeking a Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior experience
Host/Hostess
Riyadh, KSA
Marriott International is seeking a Host/Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior exper
Engineering Admin Assistant
Dubai, UAE
Marriott International seeks an Engineering Admin Assistant to serve as a point of contact for clients, handle administrative tasks, and support engineering operations at JW Marriott in Dubai. The role requires strong co
Hotel Cleanliness Expert
Dubai, UAE
Additional Information Job Number 26085924 Job Category Housekeeping & Laundry Location Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP Schedule Full Time Located Remote
Clerk-Reservations
Saudi Arabia, KSA
Marriott International is hiring a Reservations Clerk to process reservation requests, changes, and cancellations. The role involves identifying guest needs, verifying availability, and maximizing revenue through sales t
Guest Experience Expert-(Saudi National)
Mecca, KSA
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Host/Hostess
Riyadh, KSA
Hostess
Riyadh, KSA
Host/Hostess
Riyadh, KSA
Engineering Admin Assistant
Dubai, UAE
Hotel Cleanliness Expert
Dubai, UAE
Clerk-Reservations
Saudi Arabia, KSA