Call Center Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Dr. Firas Dental & Orthodontic Center is seeking a professional Call Center Agent to handle patient communications, appointment scheduling, and inquiries. The role requires fluency in Arabic and English, at least 2 years of call center or customer service experience, and a high school diploma.
Key Skills for This Role
Responsibilities
- Answer incoming patient calls professionally and efficiently
- Schedule, reschedule, and confirm patient appointments
- Conduct appointment reminder calls to reduce no shows
- Provide information about clinic services, doctor availability, and operating hours
- Escalate patient complaints or concerns to supervisors when necessary
- Accurately update patient records in the clinic management system
- Document call outcomes, cancellations, and feedback
- Maintain strict confidentiality of patient information
- Coordinate with the insurance department regarding patient eligibility and approvals
- Collect patient insurance information prior to appointments
- Communicate with reception teams, nurses, and doctors regarding appointment schedules
- Support branch operations during busy clinic hours
Requirements
- High School Diploma or equivalent
- Minimum 2 years experience as a Call Center Agent, Receptionist, or Customer Service Representative
- Fluent in Arabic and English
- Experience in healthcare or dental facilities preferred
- Experience using patient management systems or EMR
- Knowledge of Dok32 system is an advantage
Full Job Posting
Job Overview
- Dr. Firas Dental & Orthodontic Center is looking for a professional and customer focused Call Center Agent to join the team in Abu Dhabi.
- The successful candidate will handle patient communications, appointment scheduling, and inquiries, ensuring excellent service and efficient coordination across clinic branches.
- This role plays a key part in enhancing patient experience, supporting clinic operations, and maintaining professional communication standards.
Key Responsibilities
- Answer incoming patient calls professionally and efficiently.
- Schedule, reschedule, and confirm patient appointments.
- Conduct appointment reminder calls to reduce no shows.
- Provide information about clinic services, doctor availability, and operating hours.
- Escalate patient complaints or concerns to supervisors when necessary.
- Accurately update patient records in the clinic management system.
- Document call outcomes, cancellations, and feedback.
- Maintain strict confidentiality of patient information.
- Coordinate with the insurance department regarding patient eligibility and approvals.
- Collect patient insurance information prior to appointments.
- Communicate with reception teams, nurses, and doctors regarding appointment schedules.
- Support branch operations during busy clinic hours.
Requirements
- High School Diploma or equivalent (required).
- Bachelor’s degree is an advantage.
- Minimum 2 years experience as a Call Center Agent, Receptionist, or Customer Service Representative.
- Experience in healthcare or dental facilities is preferred.
- Fluent in Arabic and English (required).
- Strong communication and listening skills.
- Experience using patient management systems or EMR.
- Good telephone handling skills.
- Knowledge of Dok32 system is an advantage.
Why Join Us?
- At Dr. Firas Dental & Orthodontic Center, we are committed to delivering high quality dental care and exceptional patient service.
- Our team values professionalism, teamwork, and continuous improvement in delivering outstanding healthcare experiences.
Job Type
- Full time
Work Location
- In person
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Dr Firas Dental & Orthodontic Center
Dental Assistant HAAD License as DA
Abu Dhabi, UAE
Dr Firas Dental & Orthodontic Center seeks a Dental Assistant with a HAAD license to support dentists in providing patient care. The role requires 3+ years of experience and fluency in English.
Dental Assistant – Branch Expansion
Abu Dhabi, UAE
Dr. Firas Dental & Orthodontic Center is seeking a qualified Dental Assistant for an expansion role in Abu Dhabi. The ideal candidate will support dentists during procedures, maintain infection control, and ensure DOH co
Call Center Agent
Abu Dhabi, UAE
Dr. Firas Dental & Orthodontic Center in Abu Dhabi is hiring a professional Call Center Agent to handle patient communications, appointment scheduling, and inquiries. Requires fluency in Arabic and English, 2+ years of c
Operations Coordinator
, UAE
Job Description: Working with a number of Departments and Seniors, the role will provide clerical and administrative support to Departmental Managers and assists in coordinating all aspects of daily operations for both M
Business Development Officer
Abu Dhabi, UAE
Company Description Dr. Firas Dental & Orthodontic Center is a premier dental facility in the UAE, renowned for its exceptional quality of care and the use of state-of-the-art technology. The center specializes in advanc
Dental Assistant
Abu Dhabi, UAE
The job holder will be required to help the Dentist in providing chair side assistance and documentation. Also, it is expected that the job holder should follow the policies of the facility and regulations of DOH to ensu
Call Center Agent
Abu Dhabi, UAE
Job Overview Dr. Firas Dental & Orthodontic Center is currently looking for a professional and customer-focused Call Center Agent to join our team in Abu Dhabi. The successful candidate will handle patient communications
General Dentist with Implantology privilege
Abu Dhabi, UAE
Job Summary We are seeking a skilled and patient-focused General Dentist with Implantology privilege to join our clinical team. The ideal candidate will be responsible for delivering high-quality dental care, with a stro
Dental Assistant HAAD License as DA
Abu Dhabi, UAE
Dental Assistant – Branch Expansion
Abu Dhabi, UAE
Call Center Agent
Abu Dhabi, UAE
Operations Coordinator
, UAE
Business Development Officer
Abu Dhabi, UAE
Dental Assistant
Abu Dhabi, UAE
Call Center Agent
Abu Dhabi, UAE
General Dentist with Implantology privilege
Abu Dhabi, UAE