Call center agent
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Key skills for this role
About the Role
Unique Homes Worldwide Properties LLC is seeking a full-time, on-site Call Center Agent in Abu Dhabi. The role involves handling inbound and outbound calls, responding to property inquiries, scheduling viewings, and maintaining customer satisfaction.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls regarding property listings and services
- Provide accurate information to prospective and existing clients
- Schedule property viewings and coordinate with internal teams
- Document all interactions in the system
- Follow up with leads and maintain high customer satisfaction
- Assist in resolving basic service issues and escalate complex matters
Requirements
- Experience in customer facing roles such as Customer Service Representatives and Customer Support
- Strong interpersonal skills including active listening and empathy
- Solid computer literacy including CRM tools and office software
- Excellent verbal and written communication skills in English
- Ability to work on site in Abu Dhabi and manage high call volumes
- High school diploma or equivalent
Full Job Posting
Company Description
- Unique Homes Worldwide Properties LLC is a leading real estate agency based in Abu Dhabi, serving clients across Abu Dhabi and Dubai.
- The company offers comprehensive real estate solutions including property sales, leasing, marketing, facility and property management, maintenance, and fit out services.
- Listed with prominent property developers such as Al Dar, Bloom, Imkan Properties, and Emaar; collaborates with major banks including ADIB, ADCB, FAB, DIB, and Al Hilal Bank.
Role Description
- Handle inbound and outbound calls, respond to inquiries about property listings and services, and provide accurate information to prospective and existing clients.
- Support clients with sales and leasing queries, schedule property viewings, coordinate with internal teams, and document all interactions in the system.
- Follow up with leads, maintain high levels of customer satisfaction, and adhere to company processes for call handling and data entry.
- Assist in resolving basic service issues, escalate complex matters when needed, and contribute to a professional and responsive client experience.
Qualifications
- Experience in customer facing roles such as Customer Service Representatives and Customer Support, with a focus on real estate or service oriented industries.
- Demonstrated ability to maintain high levels of Customer Satisfaction through clear communication, timely follow up, and problem solving.
- Strong Interpersonal Skills, including active listening, empathy, and the ability to interact professionally with diverse clients and colleagues.
- Solid Computer Literacy, including proficiency in call center systems, CRM tools, email, and basic office software.
- Excellent verbal and written communication skills in English; Arabic language skills are an advantage.
- Ability to work on site in Abu Dhabi, manage high call volumes, and prioritize tasks in a fast paced environment.
- Previous experience in a call center or real estate setting is preferred but not mandatory.
- High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.
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