CALL CENTER AGENT

Role Overview

Key Responsibilities

• Contact and follow up with leads, potential customers, and existing customers through phone calls and approved channels.
• Present clinic services, promotions, events, and facilities in an attractive and compelling manner.
• Use sales and persuasion techniques to convert leads and inquiries into clinic visits.
• Understand customer needs and provide relevant information clearly and convincingly.
• Handle objections, questions, and concerns professionally to support engagement and acquisition.
• Follow up with interested leads and customers to maintain engagement and maximize conversion.
• Respond to inquiries and messages through WhatsApp, Instagram, TikTok, Facebook, and other approved social media platforms.
• Monitor comments, direct messages, and inquiries across assigned social media channels.
• Convert social media inquiries into customer visits and follow up through the required outcome.
• Maintain accurate records of customer information, leads, inquiries, follow-ups, and outcomes.
• Coordinate with Marketing, Sales, and Operations on campaigns, promotions, events, and acquisition activities.
• Follow communication guidelines, procedures, and brand standards while maintaining professional customer service.

Candidate Expectations

• Communicate with customers in a professional, engaging, persuasive, and marketing-oriented manner.
• Use sales and persuasion techniques to convert leads and inquiries into clinic visits.
• Understand customer needs and provide clear, convincing information.
• Handle customer objections, questions, and concerns professionally.
• Respond promptly across phone, messaging, and assigned social media channels.
• Maintain accurate customer and lead records and follow clinic communication and brand standards.

Pay

• Pay is QAR 2,512.78 to QAR 5,934.85 per month.

Work Location

• Work location is in person.