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Call Center Agent
International Modern Hospital
Dubai, UAE
Full-time
Entry
Onsite
AED 3,000/month
Discovered 1 weeks ago
TagalogVerbal communicationPatient empathyCall center softwareHospital management systemsProblem-solving
Free
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Ready to ScanKey skills for this role
TagalogVerbal communicationPatient empathy
Key Skills for This Role
TagalogVerbal communicationPatient empathyCall center softwareHospital management systemsProblem-solving
Full Job Posting
Call Handling and Patient Support
- Receive calls from patients, families, and healthcare providers and address their inquiries or concerns.
- Provide information about hospital services, facilities, procedures, policies, visiting hours, and patient rights.
- Handle urgent calls professionally and direct callers to the appropriate emergency response team or department.
Appointments and Referrals
- Schedule, reschedule, and cancel appointments with doctors or specialists while recording accurate details.
- Refer patients to appropriate hospital departments or specialists and facilitate call transfers when necessary.
- Provide preparation information for specific medical procedures when applicable.
Patient Records and Billing
- Collect and verify patient personal information, medical history, and insurance details while maintaining confidentiality.
- Document call details and update patient and appointment records in hospital management systems.
- Answer basic billing and insurance questions and refer detailed financial inquiries to the billing department.
Issue Resolution and Staff Support
- Address patient complaints and concerns with empathy and professionalism and coordinate resolutions with other departments.
- Support hospital staff by answering calls, taking messages, and providing administrative assistance.
- Help ensure clear communication between patients, visitors, and hospital departments.
Skills and Qualities
- Clear and effective verbal communication skills are required.
- Ability to handle sensitive patient calls with care and understanding.
- Ability to manage multiple calls or tasks simultaneously.
- Ability to use call center software and hospital management systems.
- Ability to resolve patient issues or direct them to the appropriate team.
Work Arrangement
- The role is full-time.
- Work location is in person.
Compensation
- Pay is up to AED 3,000 per month.
Language
- Tagalog is required.
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