Call Center Agent

• Manage the computer booking system efficiently, optimize the productivity of the available resources, and ensure communication is accurate between the spa and all centers.
• Answering all client and staff queries relating to service, products, and marketing activities.
• Handle the multi line telephone system efficiently and accurately, applying the company telephone etiquette & call handling system.

• Managing calls in an efficient, tactful, and courteous manner.
• Handle customer, staff queries, and appointments and ensure an accurate response is provided to the customer.
• Accurate appointment setting using the computer booking system
• Ensure all the incoming calls are attended within the decided timeframe and able to convert every customer calls to sales
• Actively promote services and retail.
• Deliver exceptional customer service and proactively developed customer relations through soliciting feedback and addressing customer complaints
• Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer and staff relationships and builds customer trust and confidence
• Work towards team targets and show initiatives in achieving them.
• Trains new staff as needed and directed by Team Leader.

Essential Skills required:

• A friendly and professional voice tone and approach
• Displays positive body language at all times Excellent Customer Service Skills Ability to Multi-task
• Prior experience in handling multiple telephone lines.
• Computer skills with knowledge of booking systems & software.
• A reasonable level of math skills.
• Attention to details and accuracy.
• Strong inter-personal and communication skills.
• Work requires willingness to work under a flexible schedule.
• Team Player, willing to accept challenges and able to meet them.
• Confident, Eager, enthusiastic, punctual and motivated to take initiative
• Able to work independently
• Willingness to help others
• Being able to deal with all type of people

Pay: From AED2,500.00 per month