Call Center Agent 2 (171124)

Job Summary

Job Responsibilities 1

• Maintain a positive, empathetic, and professional attitude toward patients on the phone always.
• Answer phones from patients professionally and respond promptly to patient inquiries and complaints.
• Handle and resolve patient complaints.
• Follow up and reminder the patients.
• Research required information using available resources.
• Provide patients with the SAC’s services information.

Job Responsibilities 2

• Identify, escalate priority issues and report to Marketing & Business Development Manager.
• Route inbound calls to the appropriate resources.
• Communicate and coordinate with colleagues, as necessary.
• Other duties as assigned.

Job Knowledge & Skills

• Strong phone and verbal communication skills along with active listening.Customer focus and adaptability to different personality types.Ability to multi-task, set priorities and manage time effectively.Excellent management, organization, and time management skill.Strong problem-solving skill
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience