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Call Attendant (Remote)
Dynacare
Remote, CAN
Full-time
Entry
Remote
Discovered 3 weeks ago
Cantrak
Free
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Cantrak
Key Skills for This Role
Cantrak
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- Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
- Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and document all call information according to standard operating procedures.
- Web Booking - Action web booking requests promptly. - Handle outbound calls to coordinate occupational testing - Notate and document all call information according to standard operating procedures.
- Trouble Shooting and problem solving - Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client. - Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.
- Provide excellent Customer service and Professionalism - Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally - Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed. - Maintain thorough knowledge of call center processes and adapt to changes required. - Maintain excellent communication with internal departments to ensure continuity when releasing information externally. - Maintain a low error rate. - Reliable attendance and prompt arrival to scheduled shifts.
- Other Duties as assigned by the Call Centre OPS Manager/Supervisor.
- High School diploma
- Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
- Bilingualism is an asset.
- Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
- Excellent organizational, planning, and prioritizing skills.
- Computer/Data Entry knowledge
- Proficient with Cantrak
- Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.
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