Calendar Office Manager

• Serves as primary point of contact for the University Calendar Office, independently managing and responding to inquiries from students, parents, faculty, and staff while ensuring a high level of customer service.
• Generates and analyzes daily, weekly, and monthly reports for campus departments, identifying trends and making recommendations to improve scheduling and operational efficiency.
• Independently manages administrative functions including typing, filing, copying, and distributing requisitions across all campus departments.
• Orders supplies and office items as applicable.
• Utilizes software systems including EMS, Salesforce, WaitWell, Keystone, and Banner to support services, independently determining the appropriate system and process for each inquiry.
• Trained and available to assist at the Welcome Center Front Desk as needed.

• Enters and manages work orders, assessing and distributing information to the appropriate department based on the nature and priority of each request.
• Independently communicates with requestors regarding repair and project needs, providing guidance and status updates on behalf of the department.
• Conducts walk-through inspections of campus facilities, assessing conditions and determining repair priorities for Maintenance departments.

• Support special projects and coordination of other activities as assigned.
• Collaborate with multiple departments to advance divisional goals and ensure operational excellence.
• Provide additional administrative support to the Executive Assistant as needed.

• Bachelor’s degree preferred (or equivalent relevant experience).
• Minimum 1-2 years of customer service or administrative support experience. Previous admissions experience is a plus.
• Strong working knowledge of Microsoft Office; familiarity with Banner, Salesforce, WaitWell and Keystone are a plus.
• Thorough knowledge of Oral Roberts University preferred.

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to work effectively across diverse populations.
• Proven ability to multitask, prioritize, and manage time in a fast-paced environment.
• High attention to detail, strong organizational skills, and ability to maintain confidentiality.
• Ability to work both independently and collaboratively; sound judgment and problem-solving skills.
• Flexibility regarding schedule changes and shifting priorities.

Physical and environmental demands will include but not be limited to the following:

• Sitting, standing, walking, bending, and lifting up to 25–30 lbs.
• Manual dexterity for office equipment; visual and auditory acuity required.
• Occasional exposure to noise.
• Evening/weekend/holiday hours may be required for office and/or phone coverage during ORU closures and/or special events.