CAFM Operator
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Key skills for this role
About the Role
Drill and Hammer General Maintenance is hiring a CAFM Operator to manage maintenance activities through the CAFM system for a mobile workforce. The role involves dispatching technicians, coordinating with clients and teams, and generating performance reports.
Key Skills for This Role
Responsibilities
- Operate and maintain the CAFM system for logging, tracking, and closing service requests
- Assign work orders to mobile technicians based on priority, location, and skill set
- Monitor job status in real time and ensure timely updates in the system
- Act as the central point of contact between customers, supervisors, and technicians
- Dispatch technicians efficiently to multiple locations
- Follow up on job progress and ensure SLA/KPI compliance
- Coordinate emergency and reactive maintenance requests
- Receive service requests via calls, emails, or app
- Provide customers with updates on job status and estimated completion time
- Prepare and submit daily, weekly, and monthly performance reports
- Track technician productivity, response times, and job completion rates
- Maintain proper documentation for audits and client reporting
Requirements
- Minimum 2–4 years experience in CAFM/FM operations
- Experience in facilities management or maintenance companies in the UAE is highly preferred
- Strong knowledge of CAFM systems (e.g., Maximo, CAFM Explorer, etc.)
- Excellent coordination and multitasking abilities
- Strong communication skills (English required; Arabic is a plus)
- Good reporting and Excel skills
- Ability to work under pressure in a fast paced environment
Full Job Posting
Job Summary
- The CAFM Operator is responsible for managing and coordinating maintenance activities through the CAFM system for a mobile workforce.
- The role ensures efficient communication between clients, internal teams, and field technicians, while maintaining accurate records and generating periodic reports.
Key Responsibilities
- Operate and maintain the CAFM system for logging, tracking, and closing service requests.
- Assign work orders to mobile technicians based on priority, location, and skill set.
- Monitor job status in real time and ensure timely updates in the system.
- Ensure all job data, materials used, and completion details are accurately recorded.
- Act as the central point of contact between customers, supervisors, and technicians.
- Dispatch technicians efficiently to multiple locations.
- Follow up on job progress and ensure SLA/KPI compliance.
- Coordinate emergency and reactive maintenance requests.
- Receive service requests via calls, emails, or app.
- Provide customers with updates on job status and estimated completion time.
- Escalate critical issues to management when required.
- Ensure high customer satisfaction through professional communication.
Reporting & Documentation
- Prepare and submit daily job status reports
- Prepare and submit weekly performance reports
- Prepare and submit monthly maintenance and KPI reports
- Track technician productivity, response times, and job completion rates.
- Maintain proper documentation for audits and client reporting.
Experience & Skills
- Minimum 2–4 years experience in CAFM/FM operations
- Experience in facilities management or maintenance companies in the UAE is highly preferred
- Strong knowledge of CAFM systems (e.g., Maximo, CAFM Explorer, etc.)
- Excellent coordination and multitasking abilities
- Strong communication skills (English required; Arabic is a plus)
- Good reporting and Excel skills
- Ability to work under pressure in a fast paced environment
Key Competencies
- Problem solving mindset
- Time management and prioritization
- Attention to detail
- Customer oriented approach
- Team coordination and leadership support
Salary
- Salary based on experience
- Pay: AED3,500.00 AED5,000.00 per month
Work Location
- In person
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