Cafe Operation Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Burro dolcey is seeking an Operations Manager for a cafe in Ruwais. The role involves reducing customer complaints, developing SOPs, organizing HR documentation, and building an operations manual.
Key Skills for This Role
Responsibilities
- Reduce customer complaints to fewer than 3 per month
- Develop and implement SOPs for all internal and external operations
- Organize and standardize all employee files, contracts, and HR documentation
- Create SOPs for internal staff communication and workflow
- Build a clear organizational structure with defined roles and responsibilities
- Compile all SOPs into one comprehensive Operations Manual
- Prepare SOPs for customer communication over the phone and vehicle order taking
- Develop a complete training manual with Do's & Don'ts, supported by illustrative photos and practical examples
Requirements
- Experience in operations management, preferably in cafe or hospitality
Full Job Posting
Key Responsibilities
- Reduce customer complaints to fewer than 3 complaints per month.
- Develop and implement SOPs for all internal and external operations.
- Organize and standardize all employee files, contracts, and HR documentation.
- Create SOPs for internal staff communication and workflow.
- Build a clear organizational structure with defined roles and responsibilities for every position.
- Compile all SOPs into one comprehensive Operations Manual.
- Prepare SOPs for customer communication over the phone and vehicle order taking.
- Develop a complete training manual with Do's & Don'ts, supported by illustrative photos and practical examples.
Long Term Opportunity
- We are not looking to hire someone for a short period; we are looking for a long term leader to grow with the brand.
- If you demonstrate commitment, leadership, ownership, and consistently contribute to improving the business, you will become an integral part of our future.
- As the company grows, your responsibilities, career opportunities, and financial rewards will continue to grow alongside it.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Burro dolcey
Senior barista and lady barista for Ghayati,Ruwais
Ruwais, UAE
We are looking for a Senior Barista with minimum 5 years experience to head barista teams across multiple outlets. Responsibilities include calibration, art, beans knowledge, inventory, menu creation, costing, and mainta
Cafe breakfast chef
Ruwais, UAE
Burro dolcey in Ruwais seeks a Cafe Breakfast Chef to handle hot kitchen operations, create menus, manage recipes, and oversee staff. Requires experience in Italian, continental, and French cuisines. Contract position wi
Hot kitchen chef for cafe
Ruwais, UAE
Burro dolcey is hiring a Hot Kitchen Chef for a cafe in Ruwais, UAE. The role involves handling the hot kitchen, creating menus, recipe management, menu engineering, and staff scheduling. Candidates should have experienc
Chef pastry
Ruwais, UAE
COVA cafe looking to have a pastry head chef who can create and follow latest trends. Should have at least 4 years experience in bakery pastry. Should create menu and update the dishes every 3 months based on seasonal re
Cashier for cafe
Ruwais, UAE
Cashier Taking care of bills and payments Closing and petty cash handling Plan for next day cash requirements Managing customer orders Managing delivery orders Follow up with Bank transfers and bank statements Job Type: