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naukri

Caf & Dining Experience Manager

AccorHotel
Baladiyat ad Dawhah, QAT
Mid-Senior
Onsite
Discovered 2 weeks ago
Front-of-house operationsGuest experience managementHospitality serviceTeam leadershipMenu and beverage knowledgeUpselling and cross-selling
Free

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Front-of-house operationsGuest experience managementHospitality service
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Role Overview

Lead the guest experience and front-of-house operations for the Traiteur concept.

Act as a brand ambassador while demonstrating professionalism, leadership, and passion for hospitality.

Guest Experience and Operations

  • Oversee daily operations across the Traiteur Café, dine-in area, sushi bar, and live Arabic bakery.
  • Welcome guests, manage seating, maintain guest flow, and provide attentive service throughout the guest journey.
  • Recommend menu offerings, signature dishes, beverages, and seasonal promotions.
  • Handle feedback, special requests, and service recovery professionally.
  • Coordinate with culinary, bakery, sushi, and service teams for consistent delivery.

Team and Commercial Leadership

  • Lead, coach, and motivate the front-of-house team and identify training needs.
  • Conduct daily briefings covering menus, promotions, and service standards.
  • Drive revenue through upselling, cross-selling, and promotion of signature products and experiences.
  • Monitor guest feedback, service trends, and operational performance.

Standards and Reporting

  • Maintain compliance with company policies, food safety, hygiene, health and safety, and brand standards.
  • Prepare operational reports, monitor KPIs, and recommend initiatives to improve guest satisfaction and business performance.

Marketing and Events

  • Collaborate with Marketing and Food & Beverage teams on promotional campaigns, seasonal activations, and special events.

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