CAD Applications Engineer

Logical Solutions is a dynamic team of experts, engineers, and visionaries who have been at the forefront of the engineering and design industry for over two decades.

Our journey began with a simple yet profound mission: to empower businesses and individuals to transform their ideas into remarkable designs and tangible products.

As a leading Authorized Reseller of Dassault Systemes SOLIDWORKS Corp, our journey has taken us to new heights.

We have evolved with the ever-changing landscape of technology, staying at the forefront of design and engineering innovations.

With our headquarters in Hyderabad, Telangana, and Andhra Pradesh, India, we are strategically positioned to serve a diverse clientele across the region.

The primary role of an Application Engineer is to provide product support to customers by:

· Managing technical support issues taken via phone, email, or web portal – Utilize your expertise in SolidWorks products to assist customers with challenges they face in production

· Follow up on Service Requests and Software Performance Reports generated through support cases

· Ensure that response time and customer satisfaction surveys meet goals

· Research solutions and create knowledge base articles

· Conduct assigned training classes – Train new students on SolidWorks products

· Make on-site customer visits

• Travel to customer sites (if required) to provide onsite support and training
• Working with the sales team to accurately understand our customer’s requirements.
• Progression into product demonstrations of SolidWorks to prospective customers
• Training of customers in the correct use of SolidWorks

· Working with a broad range of customers who use SolidWorks to design their products.

· Responding to the needs of our customers to solve technical problems in using SolidWorks

· Reporting to the Technical Manager & Sr.

Applications Support Engineer