Butler Service Desk Supervisor
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Key skills for this role
About the Role
Marriott International is seeking a Butler Service Desk Supervisor to process guest check-ins, handle payments, and accommodate guest requests. The role requires strong customer service skills and the ability to supervise and train employees.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Set up accurate accounts for each guest according to their requirements
- Enter Marriott Rewards information
- Secure payment prior to issuing room key, verify/adjust billing
- Compile and review daily reports/logs/contingency lists
- Complete cashier and closing reports
- Supply guests with directions and property information
- Accommodate guest requests, contacting appropriate staff if necessary
- Process all payment types, vouchers, paid outs, and charges
- Assist management in training, evaluating, counseling, motivating and coaching employees
Requirements
- Ability to process guest check ins and check outs
- Experience with payment processing and billing
- Strong communication and interpersonal skills
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts.
- Assist management in training, evaluating, counseling, motivating and coaching employees.
Requirements
- Ability to stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Follow company policies and procedures.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge guests; anticipate and address guests service needs.
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