ukg
Business Systems Support
Wajax
Quebec, CAN
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
Infor M3 ERPMicrosoft OfficeLearning Management platforms
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Infor M3 ERPMicrosoft OfficeLearning Management platforms
Key Skills for This Role
Infor M3 ERPMicrosoft OfficeLearning Management platforms
Full Job Posting
The Opportunity
Business Systems front line support for all end users. Responsible for qualitative and timely completion of incoming requests for questions, issues and process support related to Business Systems inquiries. Provide updates and application knowledge to end-users in both an informal method (IS ticket) but also through formal training programs as appropriate.
The Role
Monitors incoming business system support requests, closing the loop and meeting the established SLA’s using the IS Help Desk ticketing tool. Provides phone, online, and situational in-person support to end-users.
Evaluates, prioritizes, and provides solutions for requests from users having questions or issues related to Business System applications, such as Infor M3 ERP.
Work collaboratively with others within the IS team; escalates to Business Systems Analyst team as required when issues occur, or when clarification needed; Business Systems Analyst III for unique or specific situations
Prepares and distributes end user updates and communications
Works both independently and in a team setting to share tasks as appropriate; disperse workloads, provide end-user solutions with the best possible speed, quality, and accuracy.
Creates and maintains knowledgebase documents within the IS Help Desk application for both IS and end-user reference.
Creates and maintains training material (various media types) for both IS and end-user reference, including maintaining intranet / Learning Management platforms links.
Provides after hours on call support as required on a rotational basis.
Provides formal training as part of a training curriculum to both individual users, as well as user groups. Primarily performed remotely however on-site is possible.
Assists with collecting KPI / metrics on Help Desk requests, as well as Business System training via Learning Management platforms
Other duties as required
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Wajax
Technical Sales Representative- Bearings, Power Transmission
Thunder Bay, CAN
SeniorFull-time
Discovered TodayView →
Material Handling Field Technician
Mississauga, CAN
Junior
Wajax is hiring a Material Handling Field Technician to inspect, diagnose, repair, maintain, and recondition heavy equipment, engines, transmissions, and hydraulic components in shop and customer-site environments. The r
Discovered TodayView →
Représentant(e) interne des ventes | Services et ententes d'entretien
, CAN
EntryFull-time
Discovered TodayView →
Technical Sales Representative- Bearings, Power Transmission
Thunder Bay, CAN
Discovered TodayFull-time
Material Handling Field Technician
Mississauga, CAN
Discovered TodayFull-time
Installation Technician
Kitchener, CAN
Discovered TodayFull-time
Material Handling Field Technician
Mississauga, CAN
Discovered Today
Material Handling Technician - Field
Dartmouth, CAN
Discovered TodayFull-time
Administrateur du service
Québec, CAN
Discovered TodayFull-time
Représentant(e) interne des ventes | Services et ententes d'entretien
, CAN
Discovered TodayFull-time
Spécialiste du recouvrement - bilingue
, CAN
Discovered TodayFull-time